Ticket #1025
Cannot reset password
Submitted by Maya Hassan on May 8, 2026, 9:15 AM
HighFrustratedAccount
In Progress
Original Message
The password reset link expires immediately after I click it. I tried twice.
AI Summary
Password reset links are expiring immediately for the customer.
Suggested Reply
Hello Maya, we are sorry for the trouble. We will refresh your reset token and check whether email security scanning is invalidating the link.