AI ticket analysis
Classifies category, sentiment, urgency, summary, and suggested reply.
SupportFlow AI
SupportFlow AI
Automated customer support ticketing with n8n, AI classification, Supabase storage, customer replies, urgent alerts, and a working admin dashboard.
CriticalAngryOpen
Live Ticket
#1024
Payment problem
I paid but my account is still not upgraded. I need access today.
AI Result
Billing, urgent, angry sentiment
01
Webhook
02
Validate
03
AI classify
04
Save ticket
05
Auto reply
06
Admin alert
Automation-first flow
n8n receives requests, runs OpenAI, writes to PostgreSQL, and routes alerts.
Admin operations
Dashboard, filters, ticket detail view, status updates, logs, and CSV export.
Supabase-ready data
PostgreSQL tables are included with a demo fallback for local presentation.
How it works
Customer form to resolved ticket
The website submits a request to n8n, n8n enriches it with AI, saves it in PostgreSQL, sends customer communication, and escalates urgent issues to the admin team.
1
Webhook
The support form posts name, email, subject, and message to n8n.
2
Validate
n8n checks required fields before spending AI or database work.
3
AI classify
OpenAI returns category, priority, sentiment, summary, and reply JSON.
4
Save ticket
Supabase stores the ticket record and audit log entries.
5
Auto reply
The customer receives a confirmation email with the ticket ID.
6
Admin alert
High and critical tickets are escalated by email, Slack, or Telegram.
Demo screens
Built as a product, not just a workflow
Admin Overview
6
Total
3
Open
2
Critical
1
Resolved
Billing78%
Technical64%
Account44%
Automation Layer
Webhook
Receives POST request
OpenAI
Returns JSON analysis
Postgres
Stores ticket and logs
Gmail / Slack
Sends reply and alert
Stack
Next.jsTailwind CSSn8nOpenAISupabasePostgreSQL