Ticket #1024
Payment problem
Submitted by Ahmed Ali on May 8, 2026, 8:42 AM
CriticalAngryBilling
Open
Original Message
I paid but my account is still not upgraded. I need access today.
AI Summary
Customer paid for an upgrade, but the account still has not been updated.
Suggested Reply
Hello Ahmed, thanks for letting us know. We are checking the payment confirmation and will update your account as soon as the transaction is verified.